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E-flite UMX Ultrix BNF Basic EFLU6450

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SKU: A-EFLU6450

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£147.24
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Description

.mediaFeature {padding:2px 0;}.safeTech {background:#6f92a5;float:left;padding:20px 0;font-size: 17}.safeTech, .safeTech h4 {color:#fff;}.aligncenter {text-align: center;}
Introduction

The Ultrix™ features a unique, all-new design that delivers a flight experience unlike any other, especially for models in the UMX™ (Ultra Micro eXtreme) class. This twin brushless motor-powered, delta wing airplane excels at smooth sport flying, basic aerobatics and even aggressive 3D - all in the same flight. Its incredible power-to-weight ratio provides hovering capability and unlimited vertical performance. Differential thrust adds yaw control and the ability to perform advanced aerobatic maneuvers including harriers, amazing flat spins and more. Plus EPP construction makes the Ultrix the most durable UMX model yet - ready to thrill RC pilots with more performance in more places and smaller spaces!

Features
  • Innovative and unique design capable of smooth sport, aerobatic AND 3D flying
  • Powerful twin brushless motors deliver the power to hover and climb out vertically
  • Differential thrust for yaw control to perform flat spins and other maneuvers
  • Ultra micro size can be flown in more places and smaller spaces
  • Extremely durable yet lightweight, fully-moulded EPP airframe
  • Industry-leading Spektrum™ 2.4GHz DSMX® technology
  • Easy to fly with optional-use SAFE® Select flight envelope protection
  • Unmatched stability and locked-in feel of AS3X® technology for smoother flight performance
  • Optional LED light kit/set (sold separately; EFLU6455) for flying at night
  • Fully factory-assembled and ready to fly
Overview

The UMX™ Ultrix™ is a smooth handling, extremely versatile delta wing with aerobatic and 3D capabilities that you might not expect based on its looks alone. The twin brushless motors deliver an incredible power to weight ratio that offers good speed, plenty of power to hover and unlimited vertical performance. Differential thrust adds the ability to perform harriers, flat spins and more amazing aerobatics. And extremely durable EPP construction makes this one of the toughest ultra micro models yet. The Ultrix handles windy conditions well, aided by exclusive AS3X® (Artificial Stabilization - 3-aXis) technology that works behind the scenes to smooth out the effects of wind and turbulence for a locked-in feel - it's like you're flying a much larger airplane. Optional-use SAFE® (Sensor Assisted Flight Envelope) Select technology makes the Ultrix easy enough for low-time pilots to enjoy, and the ultra micro size and lightweight construction are suited for flying almost anywhere. Skilled pilots can cut loose indoors in a space as small as a single basketball court, while large yards, sports fields and RC fields make ideal outdoor flying sites for just about everyone. Fully factory-assembled, the Ultrix is ready to fly within minutes of opening the box. Just add an affordable 1S 500mAh battery (EFLB5001S25) and bind it to a compatible Spektrum™ DSMX®/DSM2® equipped transmitter! You can even install the optional LED light kit (EFLU6455) for improved visibility during daylight conditions and to fly at night!

Needed to Complete
  • Full-range 5+ channel Spektrum™ DSMX®/DSM2® compatible transmitter
  • 1S 3.7V 500mAh LiPo with JST Connector
  • Compatible LiPo charger
What's in the Box?
  • (1) E-flite® UMX™ Ultrix™ with:
    • (2) Brushless Motors (installed)
    • (2) Linear Servo (installed)
    • (1) Spektrum™ Receiver with (2) brushless ESCs (installed)
  • (1) Product Manual
Uniquely Capable

The unique, innovative design of the UMX™ Ultrix™ makes it capable of smooth sport flying, basic aerobatics and even aggressive 3D flying - all in the same flight!

 

Twin Power

Powerful twin brushless motors deliver an incredible power-to-weight ratio to provide the ability to hover and unlimited vertical performance. Differential thrust offers yaw control and the ability to perform advanced aerobatic maneuvers including harriers, amazing flat spins and more.

 

Durable Design

The sleek and simple delta wing design is moulded from lightweight yet extremely durable EPP, making the Ultrix™ one of the toughest UMX™ aircraft ever.

 

Optional LED Lights

Install the optional LED light kit (EFLU6455) for improved visibility during daylight conditions and to fly in darker conditions or even at night.

 

Exclusive Technologies

This Bind-N-Fly® Basic model is equipped with exclusive Spektrum™ AS3X® (Artificial Stabilization - 3-aXis) and SAFE® (Sensor Assisted Flight Envelope) Select technologies. AS3X works behind the scenes to smooth out the effects of wind and turbulence to deliver a locked-in feel that makes it seem like you're flying a much larger airplane. Optional-use SAFE Select offers pitch and bank angle limits along with automatic self-leveling that can be turned on and off at the flip of a switch, making the Ultrix™ easy to fly for low-time and experienced pilots alike.

 

Fully Factory-Assembled

The UMX™ Ultrix™ arrives 100% factory-assembled and is ready to fly within minutes of opening the box. It's equipped with industry-leading Spektrum™ 2.4GHz technology that binds to your 5+ channel DSMX®/DSM2® equipped transmitter so you can be flying in almost no time.

 



Bind-N-Fly Completion Level Advantage

Already own a Spektrum™ transmitter? Bind-N-Fly (BNF) aircraft make getting into the air quickly and with the best control experience possible easier than ever. They come out of the box with the power system, servos and a Spektrum 2.4GHz receiver installed so all you need to do is bind the receiver to a compatible transmitter, finish any final assembly, and fly!

This Bind-N-Fly Basic model is equipped with a Spektrum 2.4GHz DSMX® receiver featuring AS3X (Artificial Stabilization-3-aXis) technology that works behind the scenes to smooth out the effects of wind and turbulence. The result is a heightened sense of stability and precision that makes you feel like you're flying a much larger, expertly tuned aircraft.

If this is your first model of its type, or you want an extra margin of safety while familiarizing yourself with the airplane, you can enable the optional-use SAFE® Select flight envelope protection technology built into the receiver. No complex programming is required.

With SAFE Select enabled, you get:

Pitch and Bank Angle Limits

  • These envelope limits keep the airplane from rolling or pitching upside down. They also prevent excessive climb or dive angles.

Automatic Self-Leveling

  • The airplane instantly returns to and holds level flight when the sticks are released and in the center position. It's also helpful for keeping the wings level during takeoffs/launches and landings.

Easy Switch Assignment

  • The simple procedure for assigning a transmitter switch to turn SAFE Select features on and off doesn't require any programming and takes just a few seconds.

The simple procedure for assigning a transmitter switch to turn SAFE Select features on and off doesn't require any complex programming and takes just a few seconds.

 

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

.mediaFeature {padding:2px 0;}.safeTech {background:#6f92a5;float:left;padding:20px 0;font-size: 17}.safeTech, .safeTech h4 {color:#fff;}.aligncenter {text-align: center;}
Introduction

The Ultrix™ features a unique, all-new design that delivers a flight experience unlike any other, especially for models in the UMX™ (Ultra Micro eXtreme) class. This twin brushless motor-powered, delta wing airplane excels at smooth sport flying, basic aerobatics and even aggressive 3D - all in the same flight. Its incredible power-to-weight ratio provides hovering capability and unlimited vertical performance. Differential thrust adds yaw control and the ability to perform advanced aerobatic maneuvers including harriers, amazing flat spins and more. Plus EPP construction makes the Ultrix the most durable UMX model yet - ready to thrill RC pilots with more performance in more places and smaller spaces!

Features
  • Innovative and unique design capable of smooth sport, aerobatic AND 3D flying
  • Powerful twin brushless motors deliver the power to hover and climb out vertically
  • Differential thrust for yaw control to perform flat spins and other maneuvers
  • Ultra micro size can be flown in more places and smaller spaces
  • Extremely durable yet lightweight, fully-moulded EPP airframe
  • Industry-leading Spektrum™ 2.4GHz DSMX® technology
  • Easy to fly with optional-use SAFE® Select flight envelope protection
  • Unmatched stability and locked-in feel of AS3X® technology for smoother flight performance
  • Optional LED light kit/set (sold separately; EFLU6455) for flying at night
  • Fully factory-assembled and ready to fly
Overview

The UMX™ Ultrix™ is a smooth handling, extremely versatile delta wing with aerobatic and 3D capabilities that you might not expect based on its looks alone. The twin brushless motors deliver an incredible power to weight ratio that offers good speed, plenty of power to hover and unlimited vertical performance. Differential thrust adds the ability to perform harriers, flat spins and more amazing aerobatics. And extremely durable EPP construction makes this one of the toughest ultra micro models yet. The Ultrix handles windy conditions well, aided by exclusive AS3X® (Artificial Stabilization - 3-aXis) technology that works behind the scenes to smooth out the effects of wind and turbulence for a locked-in feel - it's like you're flying a much larger airplane. Optional-use SAFE® (Sensor Assisted Flight Envelope) Select technology makes the Ultrix easy enough for low-time pilots to enjoy, and the ultra micro size and lightweight construction are suited for flying almost anywhere. Skilled pilots can cut loose indoors in a space as small as a single basketball court, while large yards, sports fields and RC fields make ideal outdoor flying sites for just about everyone. Fully factory-assembled, the Ultrix is ready to fly within minutes of opening the box. Just add an affordable 1S 500mAh battery (EFLB5001S25) and bind it to a compatible Spektrum™ DSMX®/DSM2® equipped transmitter! You can even install the optional LED light kit (EFLU6455) for improved visibility during daylight conditions and to fly at night!

Needed to Complete
  • Full-range 5+ channel Spektrum™ DSMX®/DSM2® compatible transmitter
  • 1S 3.7V 500mAh LiPo with JST Connector
  • Compatible LiPo charger
What's in the Box?
  • (1) E-flite® UMX™ Ultrix™ with:
    • (2) Brushless Motors (installed)
    • (2) Linear Servo (installed)
    • (1) Spektrum™ Receiver with (2) brushless ESCs (installed)
  • (1) Product Manual
Uniquely Capable

The unique, innovative design of the UMX™ Ultrix™ makes it capable of smooth sport flying, basic aerobatics and even aggressive 3D flying - all in the same flight!

 

Twin Power

Powerful twin brushless motors deliver an incredible power-to-weight ratio to provide the ability to hover and unlimited vertical performance. Differential thrust offers yaw control and the ability to perform advanced aerobatic maneuvers including harriers, amazing flat spins and more.

 

Durable Design

The sleek and simple delta wing design is moulded from lightweight yet extremely durable EPP, making the Ultrix™ one of the toughest UMX™ aircraft ever.

 

Optional LED Lights

Install the optional LED light kit (EFLU6455) for improved visibility during daylight conditions and to fly in darker conditions or even at night.

 

Exclusive Technologies

This Bind-N-Fly® Basic model is equipped with exclusive Spektrum™ AS3X® (Artificial Stabilization - 3-aXis) and SAFE® (Sensor Assisted Flight Envelope) Select technologies. AS3X works behind the scenes to smooth out the effects of wind and turbulence to deliver a locked-in feel that makes it seem like you're flying a much larger airplane. Optional-use SAFE Select offers pitch and bank angle limits along with automatic self-leveling that can be turned on and off at the flip of a switch, making the Ultrix™ easy to fly for low-time and experienced pilots alike.

 

Fully Factory-Assembled

The UMX™ Ultrix™ arrives 100% factory-assembled and is ready to fly within minutes of opening the box. It's equipped with industry-leading Spektrum™ 2.4GHz technology that binds to your 5+ channel DSMX®/DSM2® equipped transmitter so you can be flying in almost no time.

 



Bind-N-Fly Completion Level Advantage

Already own a Spektrum™ transmitter? Bind-N-Fly (BNF) aircraft make getting into the air quickly and with the best control experience possible easier than ever. They come out of the box with the power system, servos and a Spektrum 2.4GHz receiver installed so all you need to do is bind the receiver to a compatible transmitter, finish any final assembly, and fly!

This Bind-N-Fly Basic model is equipped with a Spektrum 2.4GHz DSMX® receiver featuring AS3X (Artificial Stabilization-3-aXis) technology that works behind the scenes to smooth out the effects of wind and turbulence. The result is a heightened sense of stability and precision that makes you feel like you're flying a much larger, expertly tuned aircraft.

If this is your first model of its type, or you want an extra margin of safety while familiarizing yourself with the airplane, you can enable the optional-use SAFE® Select flight envelope protection technology built into the receiver. No complex programming is required.

With SAFE Select enabled, you get:

Pitch and Bank Angle Limits

  • These envelope limits keep the airplane from rolling or pitching upside down. They also prevent excessive climb or dive angles.

Automatic Self-Leveling

  • The airplane instantly returns to and holds level flight when the sticks are released and in the center position. It's also helpful for keeping the wings level during takeoffs/launches and landings.

Easy Switch Assignment

  • The simple procedure for assigning a transmitter switch to turn SAFE Select features on and off doesn't require any programming and takes just a few seconds.

The simple procedure for assigning a transmitter switch to turn SAFE Select features on and off doesn't require any complex programming and takes just a few seconds.

 

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Your Hobby, Our Passion

We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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